- Conditions and method of accommodation
Hotel reSTART (hereinafter referred to as the “hotel”) is entitled to accommodate such a client who duly checks in. For this purpose, the client must present an identity card or other valid identification card, passport or other travel document.
document within the meaning of the Act on the Residence of Foreigners in the Czech Republic, at the hotel reception. Every client who is not a citizen of the Czech Republic (foreigner) is obliged, within the meaning of the Act on the Residence of Foreigners in the Czech Republic, as amended, to fill in and hand in at the reception an official document on the registration of stay, presented to the client upon arrival by a hotel employee, and all required information is required to be provided truthfully and completely. Based on the booked accommodation, the client can check in on the day of arrival from 2:00 p.m. to 11:59 p.m. Until this time, the hotel will reserve a room for the client, unless there was a different request in the order and the hotel has confirmed it. A client who insists on accommodation before 2:00 p.m. is obliged to pay the price for earlier arrival according to the valid price list, unless the hotel has agreed otherwise with the client in advance. The hotel reserves the right to refuse to accommodate the client before 2:00 p.m., if there are no free rooms/apartments available. The client checks out of their stay no later than 12:00 (does not apply to special packages where the exact time is defined) and the room will be vacated by this time, unless otherwise agreed individually and in advance. If the client does not vacate the room by 12:00, the hotel may charge them for the entire following day, unless otherwise agreed in advance; this does not affect the termination of the accommodation relationship between the hotel and the guest on the day on which the guest was to properly vacate the room (day of end of stay). If the client does not vacate the room, the hotel reserves the right to prevent the guest from accessing the room and in the event of unpaid payment for the stay or other claims against the client, the hotel reserves the right to exercise the right of retention for movable property brought into the room by the guest. The room is considered vacated after the client has removed all of their belongings from the room, handed over the electronic card at the reception and informed the authorized hotel employee that they are checking out of the accommodation. The hotel reserves the right to check the room inventory (furniture, appliances, forgotten items). In the event that the client requests an extension of the accommodation, the hotel may offer him another room at a different price range than the original one. In this case, the client is not entitled to accommodation in the room in which he was originally accommodated, nor to accommodation in another room of the hotel, if this is not possible due to capacity or operational reasons of the hotel. The hotel reserves the right in exceptional cases to offer the client other accommodation than was originally agreed, if it differs significantly from the confirmed order.
The hotel provides its clients with services to the extent mutually agreed upon and to the extent determined by the relevant applicable legal regulation. The client is obliged to pay for accommodation and services provided in accordance with the hotel’s valid price list no later than the day of the end of the stay. This makes the payment terms inviolable based on accommodation contracts. Information on the prices of all accommodation and other services is available at the hotel reception. The hotel reserves the right to refuse to accommodate a client if the guest’s clothing or behavior does not correspond to good manners, the guest is clearly under the influence of alcohol or psychotropic substances, or the guest or his clothing or luggage is excessively dirty. The hotel reserves the right to refuse to accommodate a client who is on the list of persons not paying for accommodation services, and also not to accommodate a client who uses/manipulates our reservation system in order to achieve a higher discount for accommodation. Furthermore, the hotel reserves the right to refuse to accommodate a client according to the decision of the director or the hotel owner, without giving any further reason. The client is obliged to adapt his stay in the hotel and all its facilities and operations to his current state of health and physical and mental abilities.
Payment for accommodation provided and cancellation fees
The client is obliged to pay the price for accommodation and services provided in accordance with the valid hotel price list, but no later than on the day of the end of the stay upon presentation of the invoice, together with the settlement of the deposits provided by the client. For stays longer than 7 days, the client is obliged to pay the entire stay, or part of it, no later than the seventh day of the stay, unless the hotel and the client have agreed otherwise. The price list for accommodation and other services is available at the hotel reception. The hotel reserves the right to request from the client identification details of the payment card, and on the day of arrival a deposit covering the total amount for accommodation, then a deposit of 1,000 CZK (approx. 35 EUR) for any future expenses in the hotel or damage or loss of room equipment. The reservation becomes binding for the hotel only after receiving payment of the guarantee for the stay in the form of credit card details, or a third-party guarantee (travel agency, company, etc.). The free cancellation period ends 48 hours before arrival. Cancellation of a reservation is subject to a fee according to the hotel’s valid price list, see Cancellation conditions for cancellation of stay below. If the reservation is not properly cancelled and the client does not arrive to start the accommodation, or does not move the start date of the accommodation to a later day in the reserved length of stay, the client is obliged to pay a cancellation fee of 100% of the accommodation price for the first night according to the confirmed parameters of his reservation. If the client does not pay the price for accommodation upon request, the hotel is entitled to terminate the client’s stay, prevent access to the hotel building and refuse to provide further services. The hotel is also entitled to terminate the stay of a client who behaves in violation of these accommodation rules or good manners. In the event of a client shortening their stay, the hotel has the right to charge the client the full amount of the agreed price for the entire reserved length of stay. Proper cancellation of a reservation must be communicated in writing, electronically and can be made no later than 8:00 p.m. on the day that is the second day before the day on which the accommodation was to start. The Hotel is entitled to charge the Client a fee of 100% of the accommodation price for the first night according to the confirmed parameters of his reservation. The Hotel is also entitled to charge the Client the price of damaged, destroyed or lost room equipment, and the Hotel is entitled to block and debit the amounts thus charged from the Guest’s payment card.
III. Hotel and client responsibility
The hotel is liable for damage caused to items brought in and left behind by the client in the accommodation area of the hotel in accordance with generally binding regulations. The hotel provides guests with a safety deposit box in each room and a main safety deposit box at the reception), in which it recommends storing all valuables. The service is provided free of charge. The hotel will inform the client about the equipment and value of the room/apartment inventory. The client is liable for damage caused to the equipment or hotel inventory in accordance with the relevant applicable legal regulations. In the event of damage/loss or destruction of the hotel’s property, the hotel has the right to compensation for damage. The value of the room’s inventory is set out in a written record located in each room. It is in the client’s interest to check the equipment upon arrival in the room or to inquire about its contents. In the event of depreciation/loss or damage to the equipment in the room, inform the hotel reception on the day of arrival. The client, as the legal representative, is liable for damage caused by minors for whom he is responsible, as well as for damage caused by persons or animals that are in the premises of the accommodation facility and whose stay there was allowed by the client. The hotel also reserves the right to refuse to wash bed linen that is excessively dirty or damaged. Compensation for damage will be requested in the full amount of the purchase price of the linen. In the event of damage to the hotel property caused by the client, this damage will be paid from
pre-authorization of the payment card, or the client is obliged to pay compensation for the damage caused no later than the day of the end of the client’s stay or on the basis of an invoice issued within 14 days of the end of the client’s stay, payable within 10 days of delivery to the client, provided that the hotel decides on such a method of compensation for the damage. In the event that the client refuses to pay the price for damaged or destroyed hotel equipment in accordance with these accommodation conditions, the hotel is entitled to charge the client a contractual penalty of 0.5% per day of the amount owed for each day of delay, together with interest on delay in the amount set by generally binding legal regulations.
The hotel is not responsible for theft or damage to motor vehicles. The hotel recommends that guests ensure that their cars are properly locked and secured. It also recommends not leaving personal belongings lying around in the car. The hotel is not responsible for damage caused by a guest to third parties in the hotel parking lot. The hotel reserves the right to demand and bill for damage caused to the hotel property by a guest’s vehicle, even if the damage was caused by a third party in the guest’s vehicle or by the guest with a third party’s vehicle. The client is obliged to behave in a way that prevents damage to health, property, nature and the environment. The hotel recommends that the client keep the entrance door locked even when staying in the room. Before opening the door to strangers, check the reason for entering the room and, in case of any doubts, immediately
contacts the reception. Before leaving the room, the guest must properly check whether the windows and doors are closed. The hotel is not responsible for any damage caused outside the hotel premises.
Catering and sale of alcoholic beverages
Clients are not allowed to consume alcoholic beverages in the hotel premises (in front of the reception, children’s playroom, restaurant, training rooms) that were not purchased in the hotel or the hotel restaurant. The consumption of alcohol is permitted in the hotel premises to persons over 18 years of age, exclusively within the framework of the hotel’s drink list or wine list. The client is obliged to inform the hotel staff of any serious health restrictions or dietary restrictions and report these restrictions to the hotel staff. The hotel employee is entitled to refuse to sell alcoholic beverages to persons under 18 years of age and to persons who are clearly already under the influence of alcohol.
The hotel provides breakfast, lunch and dinner in the hotel restaurant within the time frame specified in the hotel’s operating rules. Outside the designated lunch and dinner times, guests may request refreshments, which will be prepared according to the kitchen’s capabilities. Room service – room service is provided in the hotel for accommodated guests according to the rules and the valid price list. Room service can be used by guests who have an account opened at the hotel, according to the payment guarantee rules. Consumption, which is charged to the guest’s hotel account, must be signed by the guest. Cash payments for room service are only possible at the cash desk in the restaurant or the hotel reception.
Generally applicable provisions.
The hotel lobby and other public areas of the hotel are reserved for receiving visitors. In the room where the client is accommodated, visitors may only be received with the consent of the responsible reception staff or hotel management between 08:00 and 22:00. A hotel employee is not authorized to provide any information about the accommodated clients to third parties (with the exception of police officers after their identification and proof of justification to request this information) or to allow a third party to visit the guest without his/her consent. In the room and public areas of the hotel, the client may not move interior equipment, make any changes or adjustments to the hotel equipment, or interfere with the electrical network or other installations without the consent of the responsible staff or hotel management. Guests are not allowed to use their own electrical appliances in the hotel and especially in the room.
appliances. This regulation does not apply to electrical personal hygiene appliances (razor, massager, etc.) and small household electronics (notebook, mobile phone, etc.). Clients are not allowed to bring items into the rooms for storage, for which the hotel has allocated other places, e.g. sports equipment, skis, strollers, bicycles, carts, etc. The client must inform the hotel reception about the storage of these items. For damage to hotel property caused by
despite this prohibition, the guest will be charged for the full amount of damages. In case of violation of this prohibition, the hotel is entitled to charge the client a contractual fine of 100 Euros for each violation. In case the damage caused is higher, the hotel reserves the right to charge the full amount of damages. Smoking is only allowed in designated areas outside the hotel. There is a strict no smoking policy in the rooms. In case of violation of this prohibition, the hotel is entitled to charge the client a contractual fine of 300 Euros for each violation. In case the damage caused is higher, the hotel reserves the right to charge the full amount of damages. Smoke detectors connected to the central security desk are installed in the rooms. In case the guest violates the prohibition on smoking and handling open fire or a source of smoke, and causes the fire brigade to be called out, in addition to the contractual fine, he will also be charged for the damage related to the fire brigade’s call out. Unauthorized manipulation of smoke detectors or other safety features is prohibited. For any interference with the functionality of smoke detectors or other safety features, the hotel is entitled to charge the client a contractual fine of 300 Euros. The hotel strictly prohibits the use of any narcotic and psychotropic substances. The hotel is entitled to inform the Czech Police and immediately cancel the accommodation of a guest who has violated this prohibition, without compensation. Clients are strictly prohibited from using the wellness center premises under the influence of alcohol and psychotropic substances. A client who suffers from cardiovascular disease or has any health problems as a result of which a stay in the sauna may worsen his health or endanger his life may use the sauna facilities only at his own risk and responsibility. Dogs and other animals are not allowed in the hotel premises and, if so, only with the consent of a responsible hotel employee or on the basis of a prior agreement between the client and the hotel, provided that the owner proves their health fitness. The price for accommodation of an animal is charged according to the valid hotel price list. The following measures apply to the accommodation of dogs and other animals:
Dogs and other animals are prohibited from entering and staying in the areas where food is stored and prepared or food and drinks are served. Only small breeds of dogs are allowed to enter the accommodation area of the hotel and only with the permission of the Director or the hotel owner. Dogs and other animals are strictly prohibited from entering the wellness center. In all public areas of the hotel and restaurant, every dog must be on a leash and have a muzzle. Dogs and other animals must not be allowed to rest/lie on a bed or other equipment that is used for the client’s rest. Inventory that is used for preparing or serving food to guests must not be used to feed dogs and other animals. In the event of any damage to the hotel facilities by an animal, the client is obliged to pay the full amount of the damage. The owner of the animal and the client who allowed the animal to stay in the room are fully responsible for the animal. For the above-mentioned violation of the rules and measures, except for direct damage to property, which is charged to the guest in full, the guest will be charged up to 300 Euros for additional cleaning of the room or area soiled by the animal. The hotel reserves the right to charge direct cleaning costs that exceed the above-mentioned amount, in full. The hotel also reserves the right to reimburse/pay for new bedding that was used for the animals to rest. This bedding will be charged to the guest in full. Cleaning and inspection of the room where the guest is accommodated with the animal must be possible in a way that does not endanger the staff or other guests of the hotel. Inspection must be possible at least once a day to detect any damage or excessive pollution. Before leaving, the client is obliged to close the water taps in the room, turn off the light in the room, close the windows, lock the door and hand over the room’s electronic card to the reception. The hotel charges a fee of 10 Euros for the loss of an electronic card. Clients are required to place waste exclusively in designated containers in designated areas. For safety reasons, the hotel recommends that children under 12 years of age not be left unattended in the room or in other hotel public areas. From 10:00 p.m. to 6:00 a.m., the client is required to observe nighttime silence. With the consent of the operator (hotel manager or representative), social events may be organized in the hotel premises after 10:00 p.m., in designated areas. Furthermore, the client is required to observe daytime silence from 6:00 a.m. to 10:00 p.m. It is prohibited to make excessive noise in the hotel premises throughout the day. If the client makes excessive noise, the hotel employee will warn him to refrain from such behavior, otherwise it will be considered a gross violation of these accommodation rules. The client is not allowed to carry weapons or ammunition on the hotel premises, or to store them in a condition that allows for their immediate use. In the event of a great interest of the hotel clients in using the additional services of the wellness center, the hotel reserves the right to restrict entry. Complaints from guests and any suggestions for improving the hotel’s activities are accepted by the hotel director. The questionnaire is available at the reception. Disputes arising from this contract will be resolved through the courts in the Czech Republic. In disputes for compensation for damages in which the defendant is a person domiciled in one of the EU Member States, the jurisdiction is given to the court of the place where the damage occurred, pursuant to Article 5, point 3 of Council Regulation (EC) No. 44/2001 of 22 December 2000 on jurisdiction and the recognition and enforcement of judgments in civil and commercial matters.
In accordance with the provisions of Section 14 of Act No. 634/1992 Coll., on consumer protection, the hotel informs the client about the possibility of resolving any disputes out of court, namely through the Czech Trade Inspection Authority (in accordance with Section 20e of Act No. 634/1992 Coll.). The Internet address of the Czech Trade Inspection Authority can be found here: http://www.coi.cz/ . The client is obliged to comply with the provisions of these accommodation rules. In the event that the client does not comply with the accommodation rules, the hotel management has the right to withdraw from the provision of accommodation services and withdraw from the accommodation contract before the agreed time has expired. In such a case, the hotel has the right to full payment of the accommodation price. The client must then leave the hotel immediately. The client is obliged to familiarize himself with the operational and security rules of the hotel, including all its facilities, and to strictly comply with them. The guest providing the hotel with his personal data from his documents when providing the accommodation service agrees to the processing and storage of his personal data by Hotel Start Jičín, sro within the meaning of Act No. 101/2000 Coll. as amended. With regard to the obligation to report accommodation pursuant to Act No. 326/1999 Coll. to the Police of the Czech Republic, the guest shall present a valid passport or personal identification document at the latest upon receiving the room key, and shall consent to the making of a photocopy of such document for the hotel’s records. In the event that the guest fails to present the above-mentioned document, the hotel reserves the right not to accommodate the guest, and in the event that the reservation is cancelled in this way, the guest shall be obliged to pay the cancellation fee pursuant to point II, paragraph 6 of these conditions. The accommodation of guests is governed by Czech law, on the basis of Czech law and these accommodation rules. By providing accommodation, the guest accepts the accommodation rules as contractual conditions of accommodation and is obliged to comply with their provisions. The guest is obliged to familiarize himself with these accommodation rules; his ignorance will not be taken into account. The accommodation rules are valid from 01. 05. 2020 and replace the previous version from 01. 11. 2018
